Troubleshooting

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Problem:

VATprism isn’t loading properly

Solutions:

1. There might be a connectivity issue.
   1. Make sure you are connected to the internet.
   2. Make sure VATprism isn’t being blocked by a firewall or similar software.
2. There might be an issue with the VATSIM API.
   1. Wait a few minutes and try again.
3. Though this shouldn’t happen, your config file might be broken.
   1. Navigate to the config directory as described here.
   2. Backup and delete the config.json file.
   3. Try to restart VATprism.

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Problem:

VATprism is not displaying any data.

Solution:

1. There might be a connectivity issue.
   1. Make sure you are connected to the internet.
   2. Make sure VATprism isn’t being blocked by a firewall or similar software.
2. There might be an issue with the VATSIM API.
   1. Wait a few minutes and try again.

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Problem:

My issue isn’t listed or none of the solutions helped.

Solution:

Please refer to the “Report an issue” section at the bottom of the page.

Report an issue

If all troubleshooting steps fail, refer to the issues section section of the project on GitHub. If you don’t find your issue listed there, you are welcome to report it as a new issue. If you don’t feel comfortable using GitHub, you may also ask for assistance or report your issue on the VATprism Discord.

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