Frequently Asked Questions

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Question:

Where does VATprism get its data from?

Answer:

Data is fetched from the VATSIM API. Static data like FIR-Boundaries are updated on every startup and are sourced from the VAT-Spy Client Data Update Project.

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Question:

Why does the text in VATprism look all scrambled?

Answer:

This is most likely an issue with your Windows Fonts, more specifically with a corrupted or missing Segoe UI font. To fix this issue, reinstall Segoe UI.

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Question:

Why is macOS telling me that VATprism is damaged and cannot be opened?

Answer:

This is an issue with codesign and currently, there only exists a workaround that probably has to be executed after every update.

1. Open Terminal
2. Navigate to the Applications folder with the command cd /Applicationns/
3. Run codesign with the command codesign --remove-signature VATprism.app

Hopefully, I will be able to resolve this in the future so that workaround becomes unnecessary.

Question:

VATprism scaling behaviour is broken on high DPI screens

Answer:

1. Locate VATprism.exe in C:\Program Files\VATprism
2. Right click -> Properties
3. Go to Compatibility tab
4. Check Override high DPI scaling behavior
5. Choose System for Scaling performed by

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